Select Forward a copy of incoming mail to, choose if you wish to Keep Gmail's copy in the Inbox (recommended) and Save Changes. Go back to the Settings page of the Gmail account you want to forward messages from and refresh your browser.ĩ. Note: Since Google uses a no-reply email address the activation code often gets caught in the spam folder of your Freshdesk account.Ĩ. Click the verification link in that message. A verification message would be sent to the address. Step-by-step walkthrough of setting up a Gmail account, and what all the options mean.If you prefer written instructions (with screenshots) go here:http://te. Enter the Forwarded to email address from under Admin > Email.ħ. If your phone number is already connected to another Google account, you’ll have to tap Continue creating a new account to proceed. Enter the verification code and tap Next. In the 'Forwarding' section, click Add a forwarding address.ĥ. Google needs your phone number so it can send a verification code to enter on the next screen. Towards the top-right of the screen, click on the Gearbox icon and select Settings from the drop-down list.ģ. You can only forward messages to a single Gmail address, and not an email group or alias.Ģ. Open Gmail using the account you want to forward messages from. If you need to forward emails coming into your Gmail account to Freshdesk, you will have to set up a forwarding rule in Gmail.Ī quick guide to setting up a forwarding rule in Gmailġ. This image also shows you an example of what a completed account set up for Gmail looks like. Freshdesk lets you convert incoming emails into tickets. To add your Gmail account to Mail.app, first launch the app, and (if it does not prompt you to add an account), go to Preferences, click on Accounts and then click on the + at the bottom-left corner.
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